We're excited to announce that Sierra has acquired Paris-based Fragment, which helps businesses scale their operations using AI. Fragment's cofounders are passionate about building better, more human customer experiences with AI, and bring valuable strength to our agent https://t.co/0afcNLwvOu
Introducing the first Level 1 PCI-compliant payment capability for AI agents. No more “please hold” or clunky IVRs when it’s time to pay. With Sierra, customers complete secure payments right inside a chat or voice conversation. Read more here: https://t.co/gI0IF55UHH
Series E - raising $950 million from new and existing investors, led by @Tiger_Global and @GVteam, at a valuation of over $15 billion. Sierra now has more than $1 billion to invest in becoming the global standard for companies transforming their customer experiences with AI.
Four weeks from project launch to live production. That's how fast Kraken deployed utility-specific AI agents that handle complex, regulated, domain-specific journeys for 1.3 million customer accounts. Read more: https://t.co/C6i16XwQ6F https://t.co/5wB9LenROZ
With AI, speed to impact is key. Singtel launched their agent within 10 weeks and it's delivering results -- resolution rates of 73% for mobile and home troubleshooting cases, and 76% for roaming sign-up requests. https://t.co/ijIpiuYvv5
