With AI, speed to impact is key. Singtel launched their agent within 10 weeks and it's delivering results -- resolution rates of 73% for mobile and home troubleshooting cases, and 76% for roaming sign-up requests. https://t.co/ijIpiuYvv5
Introducing the first Level 1 PCI-compliant payment capability for AI agents. No more “please hold” or clunky IVRs when it’s time to pay. With Sierra, customers complete secure payments right inside a chat or voice conversation. Read more here: https://t.co/gI0IF55UHH
Series E - raising $950 million from new and existing investors, led by @Tiger_Global and @GVteam, at a valuation of over $15 billion. Sierra now has more than $1 billion to invest in becoming the global standard for companies transforming their customer experiences with AI.
Four weeks from project launch to live production. That's how fast Kraken deployed utility-specific AI agents that handle complex, regulated, domain-specific journeys for 1.3 million customer accounts. Read more: https://t.co/C6i16XwQ6F https://t.co/5wB9LenROZ
